POLICIES and PROCEDURES

Arrival Time

We request you arrive 15 minutes prior to your scheduled appointment time to allow enough time for check-in, patient paperwork, and skin preparation if needed. If you are running late for your scheduled appointment, please contact us immediately. Please be aware that we may need to shorten your treatment time or reschedule your appointment.

Cancellation Policy

As a professional courtesy to both our clients and staff, we require a 24-hour cancellation notice for all treatments. Rescheduling outside of the respective cancellation period will result in a $50 service fee which will be charged to your credit card on file.

No-Show Policy

We recognize everyone’s time is valuable, including the time of our providers, so when you miss your scheduled appointment without attempting to provide any type of notice, we will charge your credit card a $100 service fee. We understand life happens, but please respect that our provider also missed the opportunity to schedule another patient on our waiting list.

As a courtesy, we send email reminders prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and fees associated with our Cancellation and No-Show Policies.

VIP Membership Cancellation Fee

Requests to cancel a VIP Membership must be made in writing. Termination prior to 6 months will result in a cancellation fee of $200 which will be charged to your credit card on file. Prior services will be charged back at the retail price differentiation of redeemed services. Any remaining funds will be then refunded back to your credit card on file.

Payment Options

We accept Visa, MasterCard, American Express, Discover, Cherry Financing, Venmo, Zelle, and Cash. We do not accept personal checks.